Partial Refund Withheld By Seller | Member To Member Support

anji0502 · 2026-03-05T11:55:57.092000Z

Bought a refurbished phone at the beginning of Feb which arrived damaged. Immediately contacted the seller and returned the item. I then get notified they have received it but are withholding part of my payment due to the condition of the phone and attached a picture. It was clearly not the phone I had sent, I resent the pics I had taken to show the damage when it arrived. There is a long message trail where they say they are sorting it but nothing has happened and Ebay keeps saying the case is closed. What do I do now?

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Partial Refund Withheld By Seller | Member To Member Support | eBay UK