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Partial refund query
I’ve sent a partial refund for an item due to combined postage costs. However I’m stuck with the one item I did the partial refund on sitting ‘overdue’ and ‘partially refunded’ can’t see how I can clear it? Customer has received the 2 items I sent in one package. Please help 🙏
2 comments
simplyessential_uk
Mentor1 month agoMark as dispatched and enter the tracking number from the other order - it should disappear
tressygirl
Mentor1 month agoYou cannot now add any new tracking, or mark that second item disoatched.
Your payout for that item will be held for 14 days.
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@luckylyn74