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Partial refund
Summary: jaska_9846 sought advice about a closed eBay case involving a partial refund agreement with a seller that was not honored. After closing the case based on a written agreement from the seller to issue a £450 partial refund, the seller reneged and requested a return instead. tressygirl advised that since the case cannot be reopened, jaska_9846 should contact their payment provider for possible buyer protection assistance.
Need advice about a closed eBay case
I had a return case open on eBay, but eBay had not made any decision on it.
The seller and I agreed through eBay Messages that he would give me a £450 partial refund and I could keep the bike. I wanted the refund first, but the seller told me that because the payment was on hold, the partial refund could only be made after I closed the case.
I contacted eBay to check this and also got the seller to confirm the agreement in writing through eBay Messages. Based on this agreement, I closed the case.
After I closed it, the seller did not issue the partial refund and then changed his position, telling me to return the bike instead.
Can eBay review the messages and transaction history and help in this situation? The case was closed by me only because I relied on the seller’s written agreement.
tressygirl
Mentor2 weeks agoThe seller tricked you.
Whilst true a Private seller cannot make a partial refund if a case is opened for a full refund, closing it, there;s nothing then too enforce that ' promise' of a partial refund.
You cannot open another case for this item with eBay, if it's a faulty item turn now to your payment provider to try for help with a full refund now, most have a 120 day buyer protection policy.
@jaska_9846
jaska_9846
OP2 weeks agoI understand that a partial refund cannot be processed through the case once it is closed. My concern is that the seller specifically told me, through eBay Messages, that he would issue the partial refund if I closed the case, and I closed it relying on his promise.
After I closed the case, he did not issue the refund and changed his position, asking me to return the bike instead.
I understand the technical issue with the closed case, but is there any way eBay can review the messages and the seller’s conduct and provide any help or manual review in a situation like this?