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Part under warranty seller don't want to refund it but offering replacement
I bought a part about 2 month ago and became faulty after contacting seller he only offering replacement instead of refund.Also instead of asking all questions he was asking one question a day which took him over a week to come to conclusion they can only replace faulty part. I want to add that l've alredy bought and fitted new part so replacement isn't good for me , any advice
2 comments
john1297576
Mentor5 months agoSpeak to your payment provider, if they cannot help contact Citizens Advice about the warranty.
Always go for a refund, do not accept replacement. You are only allowed one case within 30 days, so if a replacement was also faulty there would be nothing you could do through ebay.
papso22
Mentor5 months agoEbay won't help more than 30 days after delivery.
As they sound like a business you need to explore your statutory rights.