Locked
Discussion interactions are currently paused.
Parcels not received
Summary: kateco1596 reported issues with two parcels sent via Simple Delivery that have not been delivered, despite being marked as "waiting for collection" at a parcel shop for 9 days. They mentioned speaking with the shop staff who were unhelpful. Another recent parcel was delivered successfully in 3 days. *vyolla* advised that since the parcels were scanned, kateco1596 has fulfilled their part, and eBay should manage any 'not received' claims and refunds.
I've been sending parcels by Simple Delivery for some time without issues. I now have two parcels which haven't been delivered and the tracking shows that they were taken to the parcelshop 9 days ago but haven't been tracked since and are still "waiting for collection". I have spoken to staff at the shop who say they have daily collection and they don't have the parcels (of course they haven't looked and have no intention of doing so). I have since sent another item which was delivered in just 3 days. I have checked with buyers and the parcels haven't arrived so guessing they will need to open a "not received" claim. Do I need to do anything more (apart from communicating with my buyers?)
*vyolla*
Mentor1 month agoAs long as they were scanned at the parcel shop then you've done your bit. When your buyers open item not received claims eBay should handle the refunds. I'd respond to the open cases with 'This order was sent via eBay's Simple Delivery so they will be handling the refund'.
kateco1596
OP1 month agoThank you.