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Parcel dimensions
How can I send a parcel 120cm x 15cm x 15cm. Simple delivery is restricted to 65cm x 50cm x 50cm?
Thanks
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How can I send a parcel 120cm x 15cm x 15cm. Simple delivery is restricted to 65cm x 50cm x 50cm?
Thanks
**peaseblossom**
Mentor6 months agoDuring the listing process click on the box under the heading Package Size. At the very bottom of the pop-up you should see:
Oversized
Above 20 kg or 61 x 46 x 46 cm
Domestic postage
Simple Delivery is unavailable for this item
Select that then you will be able to buy your own postage. It has to be done on a laptop or desktop rather than the app. If the option doesn't show up try changing sub-category or category. Add tracking to ebay in the way we used to.
If you have problems with that the alternative is to list with free postage and factor that cost into your item price. To get the buyer's address and mark dispatched you need to open the original prepaid label (Get prepaid label > Get prepaid label and QR code). The option to change the tracking from Simple Delivery has been removed but you would be able to add the new number to a "not received" case if that were necessary.
You can claim a refund for an unused label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Without tracking on ebay the payment may be held for 14 days.
twacoffee
OP6 months ago