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Parcel delay due to custom
Summary: A discussion focused on a parcel delay resulting from customs issues. jo_421176 initiated the conversation, and several responses followed. john1297576 interacted by responding twice, while tobiasd4 also added another perspective to which jo_421176 replied, acknowledging the points raised. The conversation highlighted participant concerns over the delay and possible solutions or experiences around similar circumstances.
I have a parcel that is already late for delivery because of the UPS custom clearance , importer already submitted the necessary document or missing information but UPS still keep insisting that the information that is already provided through their link is still missing.
Me and the importer are trying to contact them and email them to check and verify but no success.
What should I do? since it is extremely hard to contact the UPS and now I got an email from ebay about the parcel.
please advice.
thank you
tobiasd4
Mentor4 months agoI assume you are the seller.
If buyer opens item not received case, you should win.
If sent via GSP, as long as you have POD to GSP, state this on case.
If you sent direct and buyer , them not paying import fees, it invalidates ebay MBG.
jo_421176
OP4 months agoebay.
john1297576
Mentor4 months agoWhat documents does an importer need, I thought all Customs Documents were dealt with by seller.
jo_421176
OP4 months ago