Package label is not suitable for package dimensions...help!

Question

I sold an item, and the dimensions for postage were based upon the weight of 20Kg and the label was for Royal mail standard delivery which covers up to 20Kg, however there is a dimension limit of 46cm and the package is 120 cm. So Royal mail will not accept it under the label. I am trying to get an answer from Ebay but haven't managed. Anyone have a similar problem, and a resolution?

**peaseblossom** · Answer

You need to cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list) and relist with correct postage for the buyer to buy and pay again.

Evri will accept parcels as long as no single side exceeds 120 cm in length. Not sure about the weight though but try setting your postage preferences to Evri only and when listing the item select the medium parcel preset.

If that doesn't work "Bulky parcel" goes up to 120 x 80 x 80 cm, and up to 30kg. That availability depends on category so you need to change category or sub-category until it's an option. Try on a laptop or desktop rather than the app.

Or you could use "Oversized" to opt out of Simple Delivery and buy your own postage. That also depends on category. If you select it click on Add Primary Service and enter postage cost.

@domilne1955