Over Half my listings have dissapeard

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Afternoon,

I am so blinking angry with Ebay right now..... I can't call them its saying its outside of their hours..... basically over half of my listing have vanished without trace!! I received a few messages from Ebay yesterday Evening saying x y and z wasn't allowed...... all my items are Genuine. Im baffled as there is so much fake tat on here..... how do they get away with it???? Am i missing something? Help please this is driving me nuts!!

2nd_chance_cosmetics

977 View listings

Posted 10 months ago·Last reply 10 months ago

2 comments

tressygirl

Mentor10 months ago

View listings

At a guess I think eBay have seen that you are selling / trading on the wrong account.

You have a Private account, this is for members wishing to sell their used , unwanted items, say a garage / attic / wardrobe clear out.

You are selling all Brand New items / items bought to sell, this requires you to trade from a Business account.

You can change over as below, you keep all your feedback, and if those removed items didn't break any other rules, you may be able to relist them.

Change your account so you are trading correctly, this way:

Go to Account settings in My eBay.
Select Personal information.
Select Edit next to Account type. You may be asked to sign in again.
Select Confirm to upgrade to a Business account.
Specify whether you operate your business as a legal entity or as a sole proprietor and select Continue.
On the following page, enter your business information such as name, contact information, and returns policy. Then select Save.

Probably best to use a PC / laptop for this, and not the app or mobile browser. Chrome seems to work best on eBay.

@2nd_chance_cosmetics

tobiasd4

Mentor10 months ago

View listings

I can see 2 issues.

You are selling used cosmetics, unless they are sealed and full, not testers, they are not allowed.

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/cosmetics-perfume-policy?id=4290

With nearly all new items you should upgrade to business seller.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710