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Over charged for item
Hi how do I contact EBAY uk ? I have been overcharged on an item I made an offer on. I have contacted seller who told me it's an Ebay mistake and to contact Ebay. Can't find a way as all choices are preset ie return item, contact seller etc.
Thanks Ronny
8 comments
**peaseblossom**
Mentor10 months agoSounds unlikely, but you can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
tobiasd4
Mentor10 months agoHow can you be overcharged?
If you made an offer and seller accepted, you pay.
Offers are only for item, any postage on listing is still payable.
If seller is non UK, even if item is posted from here, you pay 20% VAT and maybe import fees as well.
rrh2003
OP10 months agoHi, yes we agreed on a price io offered but to me his page was starting full price yet his was showing adjusted price anyway he said just pay it and eBay should adjust it, it didn’t. Reply from seller (uk seller)
“Yes please contact eBay it states £125 on my selling page slightly naughty from eBay if they have charged you more”
just need to contact eBay but where?
tressygirl
Mentor10 months agoDon't forget if the seller sent you an offer and you accepted , you will pay a Buyer Protection Fee on top, perhaps this is what you are seeing?
If not and you still wish to contact CS, this is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@rrh2003
papso22
Mentor10 months agoIt's the buyer protection fee. Ebay can only charge you what is due, they don't make mistakes with the fee.
tressygirl
Mentor10 months agoI think it's the Buyer protection Fee added too. If not then the seller may be an international seller whereby VAT and import fees may apply.
rrh2003
OP10 months agohere's conversation
rrh2003
OP10 months agoBeen charged £12 if that helps