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Ordered an item from offline seller
I have bought an item on the 24 th of march and now it’s the 3 rd of march and I sent a cancellation form as the seller wasn’t communicating . However that didn’t work as it got automatically declined by eBay because the seller didn’t respond . I keep getting put to chatbots when I try to ask eBay what to do . I’ve had a look at the sellers page and it looks empty and the item I bought now says something like content deleted because of policy violation.
8 comments
*vyolla*
Mentor4 months agoIs the order still in your Purchase History?
If so, what's the latest estimated delivery date showing on it?
mant2562
OP4 months agoSent from my iPhone
mant2562
OP4 months agoIt was 1 st of april as the latest estimated delivery date.
*vyolla*
Mentor4 months agoIn that case you should be able to open an eBay item not received claim for that order:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=1&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=item%20not%20&lucenceai=lucenceai&docId=HELP1135
mant2562
OP4 months agoI had just tried that but what it says just take me to a page saying this thing doesn’t seem to be here.
*vyolla*
Mentor4 months agoMay I ask what kind of item this was?
mant2562
OP4 months agoFootball card
*vyolla*
Mentor4 months agoOkay, so it's a tangible item (not a digital one) so should be covered.
You need to contact eBay and explain that you haven't received your item, they should be able to open a claim for you manually.
I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can call them or request a call back:
https://www.ebay.co.uk/help/eua?id=5190