Order no 04-14055-08021 - Seller Error Resulting in Unavoidable Forwarding Charges | Member To Member Support

shaheabumohamma_0 · 2026-01-20T14:06:45.807000Z

I am currently residing in the United Arab Emirates and I hold an active Shop & Ship account with Aramex, which I use to receive international orders placed on eBay. Shop & Ship provides me with a UK delivery address. The seller ships the item to that address, after which Aramex forwards the shipment to the UAE and applies the applicable forwarding fees. Once a shipment is delivered to the Shop & Ship address, I am not allowed to refuse, discard, or cancel it, and the forwarding fees become mandatory. Timeline of events:• On 2 January, I placed an order on eBay and provided my Shop & Ship UK address.• By 6 January, the order had not yet shipped, so I contacted the seller to request cancellation.• On 6 January, the seller informed me that the order had already been dispatched.• On 8 January, the seller contacted me again and confirmed that they had sent the wrong item by mistake. The seller asked me to keep the item and issued a full refund, which I have already received. However, the item is not what I ordered and I have no use for it.• By that time, the shipment had already been delivered to my Shop & Ship UK address. After this, Aramex informed me that since the shipment was already received in my shop and ship account in uk, I must pay AED 107 in forwarding charges to complete the process. I was also informed that failure to pay this amount within 40 days would result in the deactivation of my Shop & Ship account. Although the seller has acknowledged full responsibility and refunded the order, I am now placed in an unfair situation where I must either:• Pay unavoidable shipping fees for an item sent incorrectly due to the seller’s mistake, or• Risk losing my long-standing Shop & Ship account. I would like to emphasize that:• The mistake was entirely on the seller’s side.• I acted in good faith and attempted to cancel the order once I noticed the delay.• I had no control over the shipment once it reached the forwarding address.• The additional charges are a direct result of the seller’s error, not my actions. I respectfully request eBay’s assistance in reviewing this case and helping reach a fair resolution with the seller, as the current situation is entirely caused by their mistake. While I understand that errors can happen, I should not be required to bear additional costs or risk account deactivation due to an issue beyond my control. I trust that eBay will consider this matter fairly and support its customer where no fault lies with them. Thank you for your understanding and assistance. I look forward to your prompt resolution.

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Order no 04-14055-08021 - Seller Error Resulting in Unavoidable Forwarding Charges | Member To Member Support | eBay UK