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order never arrived
I order an item that never arrived, i started a return procedure by mistake and now i cant inform ebay that the order never arrived. The seller refuses to assist saying the order has arrived.
3 comments
hill2454
OP11 months agoThank you, I will get in touch with customer services as advised.
tressygirl
Mentor11 months agoYou're very welcome.
@hill2454
tressygirl
Mentor11 months agoHas the seller provided you with tracking which you can check to see if there was a delivery? If not, then contact Customer Services explain the error hopefully they can open the correct case for you.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@hill2454