Order misdirected by eBay's authenticator.. help! | Member To Member Support

poorlittlebilly · 2025-12-08T17:35:08.399000Z

I purchased and paid for a piece of vintage jewellery on 28th November. It was sent to the authenticator who appears to have misdirected it. An email from Parcel Force today informed me that it had been delivered (it hadn't). When I tried to track and validate myself with my postcode, it didn't recognise me (alarm bells then). Eventually spoke with a person at Parcel Force who said my name was correct but my postcode didn't relate to the address to which they delivered my purchase, which was somewhere else entirely (they wouldn't say where). I have all the info I need to share with eBay customer service (confirmation of purchase, authenticator updates, etc.) as and when required, but their website section doesn't have anything that relates specifically to this issue. How can I pursue this matter, which is clearly the result of the authenticator's error?

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Order misdirected by eBay's authenticator.. help! | Member To Member Support | eBay UK