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Order cancelled then listing price altered to cost more
I have just had an order cancelled by a seller after supposedly dispatching the item. They stated the reason for cancellation and refund was down to issues with the courier(Evri). The listing for the item has now been changed so that its now £10 more expensive and in the refund details the seller has claimed I requested the refund and cancellation of the order - which is a complete lie! I can still buy the item but its now £10 more expensive than when I first ordered it a few days ago.......Can the seller do this? Is this classed as a type of fraud?
1 comment
tressygirl
Mentor11 months agoIt's not a case of fraud, it's a case of bad selling.
The seller has selected the reason ... buyer has requested to cancel, because this does not give them any defect on their account, it doesn't affect their seller performance status.
No one can make a seller send out a paid for item, but you can if you wish, contact Customer Service, explain you did not authorise this cancellation and were very disappointed not to receive your item. You will not know any action CS will take, but they may well place that damaging defect on the seller's account. It doesn't take many to remove a seller from eBay, as they do not like unhappy buyers!
You can leave appropriate feedback but don't mention any case, refund or eBay involvement, something like..... Very disappointed seller did not complete this transaction, will suffice.
If you need to, this is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@harvey8175