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order cancelled but still charged me shipping fee
The buyer wants to cancel the order after I purchased the shipping label, after cancellation the shipping fee is still charged
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The buyer wants to cancel the order after I purchased the shipping label, after cancellation the shipping fee is still charged
**peaseblossom**
Mentor11 months agoIf this was outside of the Simple Delivery system you should be able to void it from your seller hub. Go here:
https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub
On the left of sales record there's a dropdown menu under "Actions". Click on that then click on "Void Label". The refund will take between 5 and 7 days to process.