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Opened Package - no item inside upon delivery
Sold an item to a buyer (Item: 236355580944), all good. Posted, kept reciept of postage and bagan tracking - still no issues. Package today marked as delivered - great. Buyer contacts me and informs me that NO Item in package - packaging was ripped open. Photo supplied to prove state of packaging.
Is it down to buyer to raise complaint etc or is it down to me and what do i do about refunding buyer.
Thank you.
2 comments
**peaseblossom**
Mentor10 months agoWith Simple Delivery you are protected if the item is lost/damaged in transit. That means ebay will pay the refund, not you, when the buyer opens a claim.
The buyer cannot open a "not received" case because the tracking will show otherwise so ask them to open a return using "item damaged" as the reason. Then eBay will issue the refund themselves and you keep the original payment. They will not be required to return the packaging.
dustysbay
OP10 months agoThats wonderful, thankyou