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Opened a case but have had no respone
I received a broken item and after failing to resolve the issue with the seller, I opened a case with eBay on 31 Jan. I have still heard nothing back from eBay. Any advise please?
4 comments
john1297576
Mentor6 months agoWhat sort of case did you open?
Was item broken in transit, if so you should have opened a Not As Described case, damaged in transit and ebay id responsible for refund, not the seller.
If you just opened a not as described case that means seller is responsible and after 3 days you should escalate to ebay.
papso22
Mentor6 months agoDid you open the case within 30 days of receiving the item?
queenie1928
OP6 months agotressygirl
Mentor6 months agoGo back to the case and there should now be the option to escalate to eBay, to ask eBay to step in, as you have not received your refund.
Escalate, and eBay will now force the refund.
@queenie1928