I was selling some brand new boxed sandals on ’buy it now’ format. An interested buyer messaged me and asked me a question and there was a ‘send offer’ button. I replied to the question but didn’t press the send offer button. She then asked another question which I answered. She then messaged again asking if I’d accept £20 instead of £25 and I politely declined. Next thing I know, I’d made the sale but it went through at £20. I hadn’t agreed to it but wth, they were sold and I to...

It is unwise to have no returns as if buyer changes their mind, then they invent a reason for return that you cannot refuse. No returns does not prevent a Not as described case being opened and seller is obliged to supply a return label and refund in full. I do not know why ebay refunded, as they do not usually investigate claims, but just accept the buyer’s word. Could be of course that original sale was an Ebay error.

Offer not sent by me | Member To Member Support

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Offer not sent by me | Member To Member Support | eBay UK