Not using prepaid service.

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Hi, I sent an item by PO next day service with insurance instead of using the Ebay suggested 'Prepaid' route.

I realise now that this was wrong but I wanted to get the parcel off and was without computer. The item is now received but the transaction says not sent and I can find nowhere to change to SENT or add my tracking number. Please help. All AI answers failed> POLOMINET

polominet

1247 View listings

Posted 10 months ago·Last reply 10 months ago

1 comment

tressygirl

Mentor10 months ago

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Enter those new tracking details, you can manually update the tracking, and use a laptop / PC for this. Chrome works well too.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your trackin

For the unused Simple Delivery label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@polominet