Not sure what this message means - can someone clarify?

Question

Hi  I've started listing again after a long break so not too sure how 'simple delivery' works.  I sold some briefs,  they were delivered and I've been paid but when I went into the 'sold' page I saw this message from Ebay: "Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions." Just wondering why the buyer didn't contact me directly if there was an issue?  Tracking by...

tressygirl · Accepted Answer

Hi Brenata!   This is one of the most infuriating and unnecessary messages eBay send!   It basically means nothing, and definitely doesn't mean the buyer has ' reached out' ( awful expression!)  asked eBay anything!   When you send a message to a buyer,  or they send one to you,  eBay immediately send that message? ! Many query it.   This link explains how Simple Delivery works for you.....   https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkev...