Not receiving payment

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I sold a coat and intended to send it via Evri. I obtained a barcode. But then I decided to send via Royal Mail. However, because Evri never registered it as delivered I did not get my payout. What do I do?

hamch601

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Posted 10 months ago·Last reply 10 months ago

1 comment

**peaseblossom**

Mentor10 months ago

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First mark the item as dispatched by opening the original pre-paid Simple Delivery label. Then add the new tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking. That has to be done on a desktop browser.