Not received ticket hasn’t been closed (but has arrived)

Question

Hi I’ve not been selling on here long and its the first time I’ve had this happen so any advice would be appreciated, I had a buyer open a request for item not received, I asked her to wait until Saturday (the one just gone) to see if it was just running late with it being this time of year (it was untracked BTW) and it was, she ket me know on Sunday that it had arrived on Saturday, but buyer hasn’t closed the ticket. How long will I need to wait to get my money? Also I’m a private seller if tha...

**peaseblossom** · Accepted Answer

Untracked means payment will usually be held for 14 days but as there is an open case it will probably be held until that has closed.     If the buyer doesn't close it it will expire eventually.   That can take 30 days but you can ask her to close it.