Not delivered item

Locked

Discussion interactions are currently paused.

I ordered and paid for an item but it wasn't delivered. DPD returned it to their depot. I cannot report this as the item does not appear in my purchases yet the money has left my bank.

Any suggestions on who I can contact is very welcome. I did message the seller but when noticed that the mailbox is not monitored

Thanks

ricask_21

4 View listings

Posted 11 months ago·Last reply 11 months ago

1 comment

tressygirl

Mentor11 months ago

View listings

If your item is not appearing in your Purchase History in your eBay account, perhaps you made this as a Guest Purchase? If so, then your eBay account was not used.

This will explain how to retrieve your order details, and how to open a case for item not received.

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151

@ricask_21