Non delivery - how does simple delivery work for buyer and seller? | Member To Member Support

giveupnever · 2025-12-20T23:03:37.114000Z

I sold an item and posted it using Simple Delivery.It hasn't arrived.The buyer has reported non-delivery, but is now hassling me to do something to get them a refund, as they claim I am responsible for sealing with this.But the message I get from eBay is that they're currently reviewing this case and I'll receive an update within 48 hours.Obviously eBay knows the parcel was posted and I received email confirmation.Should I be doing something? If so, what?If the item is lost, does eBay refund the buyer and also pay me (the seller)?

Discussions

Non delivery - how does simple delivery work for buyer and seller? | Member To Member Support | eBay UK