Hi, I wonder if anyone can offer any advice. I have a customer who opened a case for non delivery of an item. Tracking proved that Royal Mail had delivered it but it was a day late for an event. eBay upheld my argument and the customer was not refunded.However, the customer has now claimed the item is defective and wants to return the item which eBay have automatically approved. Obviously, I do not agree with this but I can only reach an automated help chat. This is telling me to check the polic...

As a business you have you accept all returns. It is the law.

Non delivery and then return reequest | Member To Member Support

Non delivery and then return reequest | Member To Member Support | eBay UK