Nobody knows what to do and there's nowhere to turn for help - it's EBAY! | Member To Member Support

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Nobody knows what to do and there's nowhere to turn for help - it's EBAY!

I didn't do anything at all, no notification anywhere in the bar, not even in orders. I'm trying to find something, and I keep coming across various statements. Nobody knows what to do with it, everything is blocked, and this is what the richest and 1000x tuned over the years does ... EBAY. Great. However, money was taken from my account, it is yes! it is ok. This kind of frustration and losing money, I really do not want. I will not use this anymore.

It was too late to cancel an order
We let the buyer know that you can't cancel this order because you already posted it on 04 Nov, 2025.

You let us know that you can no longer cancel this order because you already sent it on 4 Nov 2025.
We were unable to cancel your order. We were unable to cancel your order

A cancellation already exists
You cannot cancel this order because a cancellation exists on this order.

tom.walker-3

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Posted 11 months ago·Last reply 11 months ago

4 comments

tom.walker-3

OP11 months ago

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Despite my taking no action, the system shows conflicting statuses:

Item sold
It says the item can't be cancelled because it was "already sent."
It says the item can't be cancelled because it was "already cancelled."
It also shows the item as "Payment received."

I did not mark the payment as received, nor did I ship the item. The buyer requested the cancellation, and the system appears to have generated an error.

tom.walker-3

OP11 months ago

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Thanks for your reply, but: - "once a cancellation has been refused" - nobody refused anything

Thanks for your reply, but: - cannot be another attempt" ? It was too late to cancel = sent (but nobody sent anything). It is a total mess, yes, I understand nobody understands.

Thanks for your reply, but: - "You can only ask seller to cancel" - I am the seller

and what to do in this chaos - that is the question.

tobiasd4

Mentor11 months ago

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You can only ask seller to cancel, if private seller they don't have to agree.

Business sellers should agree, but not all do.

If buyer allows change of mind return, you can send back at your cost.

plpmr

Mentor11 months ago

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once a cancellation has been refused there cannot be another attempt to cancel.