Hey everyone, I'm looking for some advice on the best way forward here. I sold an item on eBay in early March, got the postage QR code from eBay and dropped it off at my local PO over a month ago. The buyer contacted me today asking if it had been posted as they haven't received it. When I checked the tracking info (Royal Mail 48 service by the way) there are no updates after it was dropped off? When I try and go through the Royal Mail online claim for lost post I get the following message: We’r...

You are the seller, if you used Simple Delivery, the buyer opens a not received case, and ebay should refund, not you. Buyer has to open case within 30 days of estimated delivery date. I would help if you were aware of how SD is supposed to work.

No tracking updates after item dropped off at PO | Member To Member Support

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No tracking updates after item dropped off at PO | Member To Member Support | eBay UK