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No replacement or refund?
I returned an item after 90 days as it was faulty. The seller offered me a refund then refused saying the refund process has closed. It has now been over a month and I have not had a replacement, a refund, and he is not answering my messages. I can't get the bot to connect me to a human, where do I go? Thank you
anthonheathcot_0
Posted Jul 14, 2026 at 9:31 AM · Edited Jul 14, 2026 at 9:31 AM·Last reply Jul 14, 2026 at 9:35 AM
1 comment
papso22
MentorJul 14, 2026 at 9:35 AMI am afraid you never had any ebay money back guarantee protection after 30 days, so where you go depends on whether your funding source covers you, or if you want to take legal action against the seller. You might want to ask citizens advice.