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No Refund Fake watch returned.
I have returned the watch as the seller requested on the 11th November. No refund received.
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I have returned the watch as the seller requested on the 11th November. No refund received.
tommystrezures
Mentor10 months agoA proof of postage is not enough for ebay did the item have tracking on it? However you need to follow the excellent advice @tressygirl has given.
robsm-1356
OP10 months agorobsm-1356
OP10 months agoI have proof of return postage.
tressygirl
Mentor10 months agoI have just answered the Private message you have sent to me.
You need to follow my instructions above follow through a case with tracking details, and to escalate the case when time comes.
@robsm-1356
tressygirl
Mentor10 months agoHave you opened a return case for item not as described citing .... Item Does Not Match Description or Photos / Faulty, and entered the tracking number of the item sent back? If not do this now, as it may require you to escalate the case for your refund.
You have received an item not as described, go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.
The seller needs to accept this case within 3 days and refund, if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you. If they don't , need to escalate the case, ask eBay to step in, and they'll force the refund.
If you have paid for the return postage enter that tracking number into the case details, you will not be able to retrieve that postage cost unless the seller agrees to refund that part.
Never listen to any excuse or promise from the seller to close the case early, and do not forget to escalate.
@robsm-1356