No option to set item as dispatched

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Hi,

I have sent an item to a buyer and they have confirmed receipt, however there

seems no way to mark the item as dispatched. I used postage outside of

eBay as the options from this site did not include any insurance.

So I took it to the post office and and sent it.

Can anyone advise on how I can change this status?

Thanks

david.m.gray

592 View listings

Posted 10 months ago·Last reply 10 months ago

4 comments

david.m.gray

OP10 months ago

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Hi Stephen,

Thanks for your speedy response.

I didn't know the £3.50 delivery charge would include cover, could have
saved myself £14.50 😞

So I get the label from eBay (the £3.50) then I add my tracking number from
Royal Mail
Special delivery but to where? Sorry if I'm being dumb, don't really
understand your
second sentence.

Cheers
Dave

Re: No option to set item as dispatched
<>

Your switch had eBay simple delivery as the option which comes with up to
£750 cover you didn't need to buy your own.

You will have to get the label from the sale, obviously it wont be used but
you can then add your new tracking number and the buyer will be refunded
the postage in around 40 days.

Reply

tressygirl

Mentor10 months ago

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You can manually update the tracking, and use a laptop / PC for this. Chrome works well too.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your trackin

For the unused Simple Delivery label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

You may wish to read how Simple Delivery works for Private sellers and what it covers.

https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...

@david.m.gray

**peaseblossom**

Mentor10 months ago

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First mark the item as dispatched by opening the original pre-paid Simple Delivery label. It will remain unused.

Then add the new tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking. That has to be done on a desktop browser.

Assuming the buyer paid for the original label the cost will be automatically refunded to them in 30 days.

eBay's Simple Delivery postage automatically covers sellers for up to £750 for loss or damage in transit, as long as the buyer opens the correct claim (ie. either a "Not received" case or a return using the reason "Item damaged").

61stephenuk

Mentor10 months ago

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Your switch had eBay simple delivery as the option which comes with up to £750 cover you didn't need to buy your own.

You will have to get the label from the sale, obviously it wont be used but you can then add your new tracking number and the buyer will be refunded the postage in around 40 days.