no help from Ebay with regards to my purchase and no refund | Member To Member Support

andreansa-0 · 2026-03-26T10:14:30.567000Z

hello I purchased a coat from abroad from this seller and I didn't receive the item because it says free postage and when it came it had a huge waybill so I didn't take delivery of it and it was returned. I spoke ro the seller and asked for a refund and the seller said to take delivery and then they would refund the money, this didn't make sense as the seller who is in Japan had the jacket in there possession. I opened a case with Ebay and they sent me a email after 7 days saying they would refund me my money within 5 working days, when my money was not refunded I contacted Ebay and they saiid that there staff had made a mistake and that they would not be refunding me my money and that I have chase the seller, I argued my point with them and they closed the case and knew the seller is refusing to send me the coat and will not refund my money and Ebay are not helping me can anyone help me with what I should do the coat cost £960

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no help from Ebay with regards to my purchase and no refund | Member To Member Support | eBay UK