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no help from Ebay with regards to my purchase and no refund
hello
I purchased a coat from abroad from this seller and I didn't receive the item because it says free postage and when it came it had a huge waybill so I didn't take delivery of it and it was returned. I spoke ro the seller and asked for a refund and the seller said to take delivery and then they would refund the money, this didn't make sense as the seller who is in Japan had the jacket in there possession. I opened a case with Ebay and they sent me a email after 7 days saying they would refund me my money within 5 working days, when my money was not refunded I contacted Ebay and they saiid that there staff had made a mistake and that they would not be refunding me my money and that I have chase the seller, I argued my point with them and they closed the case and knew the seller is refusing to send me the coat and will not refund my money and Ebay are not helping me can anyone help me with what I should do the coat cost £960
*vyolla*
Mentor4 months ago@andreansa-0
The postage (shipping cost) may have been free, but there'd be VAT and Customs Duty to pay this end.
These fees are set by our very own HMRC and are nothing to do with eBay or the seller - you are importing an item into the UK so the fees are your responsibility.
eBay were correct to close the case, the ball was in your court.
I don't know if you can successfully issue an item not received chargeback via your debit or credit card provider after refusing to pay a customs fee, again this would be down to you. Worth a try though.
tobiasd4
Mentor4 months agoWhen buying from another country, YOU are liable for VAT & import duty, not the seller.
As you refused delivery & paying fees, then you invalidate ebay MBG.
It is between you & seller.
Let us know if your payment provider is willing to help.
**peaseblossom**
Mentor4 months agoUnfortunately by refusing delivery you removed your buyer protection cover on ebay. Contact your payment provider and ask them about a refund or chargeback.