No email regarding selecting Royal mail bring label service

Question

Hi, I sold 2 items same postage option, Royal mail collect with label, the one last week I got an email conformation from RM re collection day and time (paid with debit card)The one I sold today though (postage paid via ebay balance)  I haven't recieved a similar email and nothing from Ebay. When I clicked the RM collect with label I did get a pop up saying when it would be collected, the date and at the usual time postie comes but nothing else on my account page or email inbox to conf...

btw64 · Accepted Answer

Sorted 👍Answer was ... I'm a numpty as I didn't click 'print label' 🙄😊