No communication from a seller

Question

I purchased an item a week ago, the payment has been taken, but when I messaged the seller a few times I have had no response. I then checked there history, and they had only joined ebay two days before, and have no history or feedback. I then asked to cancel the item, and again have had zero response from them, and it looks like I cant raise it as a case , as I have asked for a refund. Any suggestions from anyone.

tressygirl · Accepted Answer

You can raise a case for item not received one day after the item's last estimated date for delivery and not before.

If this is a new seller and eBay not being the easiest to navigate if you're new, they may not know how to send a message or indeed receive one, and cancelling is not easy either.

Give them time, your money is not lost and if a reasonable time passes your item's last estimated date for delivery open that case and escalate on day 4 if not refunded beforehand, eBay step in and force the refund.

@mpk1969

*vyolla* · Answer

You'll be able to raise an item not received claim once the latest estimated delivery date showing on your order has passed.