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tressygirl
Mentor7 months agoYep, all over the Xmas period and still now, it's been nigh impossible to contact a live agent at Customer Services, one needed / needs great persistence to keep asking that bot, to put you through to an agent.
Come back here, and explain the issue you've encountered, there are many very experienced members happy to help you, and it's quicker !
@st311560
st311560
OP7 months agobut there was no QR code attached.
Perhaps understandably the collection point did not want to hand over the
item without a QR code
tressygirl
Mentor7 months agoAaah, then for this you do need to contact eBay Customer Services, as they can provide this essential code for you, as you rightly say, you would not receive it, without this confirmation code. You also, have 7 days to pick up the item from the time you were notified it's in store.
It's not easy to get through to Customer Services but don't give up keep trying as shown below, and try tomorrow at 8 a.m.
I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
It's not easy to get through to CS, you just have to have perseverance! Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today, to the very bottom and click on the Contact Us below Need More Help?
That takes you to an annoying AI bot but if you persevere keep asking questions it cannot answer and Insist on an agent, they do finally put you through and say .... waiting time ** minutes!
@st311560