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No Chat Option
Can anyone please help me? On my eBay account, I’m only seeing the option to call eBay Support, and the chat option is not available. Does anyone know how I can access the live chat option? I would really appreciate any help. Thank you.
3 comments
fargvs
Mentor1 month agoYou are listing multiples of New items on a Private account and are likely to have further difficulties --- check out the correct account needed >
https://www.ebay.co.uk/sellercentre/selling/start-selling/create-ebay-business-account
Returning sellers should be aware that they are liable to have listing limits and payment holds for 14 and up to 31 days as per policy --- check that your your Banking details are up to date here >
https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=apayment%20holds&lucenceai=lucenceai&docId=HELP1450
tressygirl
Mentor1 month agoIt's not easy, so come back here, explain the issue you are having, there are many very experienced people here happy to help you.
@abbixstore
abbixstore
OP1 month agoI’m looking for some advice from experienced eBay sellers regarding an issue with my account and payouts.
My account was reinstated on 30 April 2026. At that time, eBay informed me that after reinstatement, access to funds could be delayed for up to 21 days and that this could apply for 90 days or until I established a successful selling history.
The 90-day period was completed on 30 July 2026, so I expected my account and payouts to return to normal. However, I am still experiencing extended holds on funds from new orders.
I upload valid tracking information and make sure orders are dispatched and delivered on time. There are no outstanding account restrictions, and I have not received negative feedback from buyers. Despite this, funds are still being held for around 30–31 days after delivery in some cases.
I have contacted eBay support several times, but I have been told that these holds are automated and cannot be manually removed. I understand that eBay has security and risk procedures, but I would really appreciate clarification on why these holds are still continuing after the 90-day period has ended.
Has anyone experienced something similar after having an account reinstated? If so, how long did it take for your payouts to return to the normal schedule?
Any advice from experienced sellers would be greatly appreciated. Thank you.