Nightmare hats | Member To Member Support

ellymoo · 2026-07-06T12:54:44.850704Z

I ordered 14 hats from a seller: 8 of one colour and 6 of another. They were in 1 order, but appeared to arrive in 2 different parcels because they were 2 different colours. OK.The hats got stuck in transit by the looks of things. I started to worry and asked the seller where they were as I needed them for a concert. The seller said it looked like they were held up and said that they could cancel my order and provide a refund. I said yes please but nothing happened. Hats have started arriving in dribs and drabs. I placed the order over 2 weeks ago but have had 3 more of them drop through my door today!I requested a return from the seller. The seller asked what the issue was and I reminded them of their messages, pointing out the hats had come far too late. They then said that "Hi dear,I hope you are doing well.I understand that you no longer want the items because they are being delivered in separate shipments. I sincerely apologize for this. It was an error on our side, as the shipping labels were created separately, which caused this issue.I hope we can come to a solution that works well for both of us and avoids unnecessary loss of time and money. Please let me know what would be acceptable to you.I understand that you requested a full refund and a return label. However, this would be quite difficult for both of us because the items are being delivered one by one. You would need to return them separately, which would take extra time and increase shipping costs. It would also create additional difficulties on my side.I would really appreciate it if we could discuss another solution, such as a partial refund or another arrangement that you would be happy with while allowing you to keep the items.Thank you for your understanding. I look forward to your reply, and I hope we can reach a fair agreement that benefits both of us.Thanks again, and I hope to hear from you soon."I said nope. They've now issued a return label for 1 colour of hat, but not the other. They're ignoring my request. eBay instructions say to open a case, but it's not possible on the options I have for some reason. What can I do please?

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