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Negative Feedback removed by Ebay
Before Christmas placed an order inputting 2 discount codes and showing breakdown and total in checkout. Clicks pay and automatically goes to paypal with no total shown and pays.
I then check paypal to see seller fraudulently charged more so immediately cancelled demanding a refund which was declined 3 mins later and still showing in Purchases.
Ebay useless on subject had to wait until after Christmas for the refund, neither did seller respond within 3 days. "You should hear back from the seller by 15 Dec, 2025." This was a present nearly £300.
So then went direct to paypal who saw it as fraud and fast tracked the normal 2 week to immediate at 6 days at 19 Dec.
Its only then the seller responded with "We have seen that you filled a charge back to your bank entity, we do not know the reason for this as the transaction was smooth. Please cancel the charge back and we will proceed by sending you the full refund."
Waited 2 weeks and left Negative feedback which was removed by ebay. No wonder seller has 99.5% rating.
Point being these people need reporting and ebays supporting this behaviour by earning from it, but so do we buying, ebay takes a cut.
tobiasd4
Mentor5 months agoSome sellers for BIN & Offers have immediate payment,
this means discount codes can not be used, so full automatic payment is made.
You must have clicked to pay & known the cost.
Some vouchers are supplied by seller, others by ebay.
If ebay voucher, seller still gets full amount as they may not be aware of discount.
jhareng
OP4 months agothis means discount codes can not be used, so full automatic payment is made.
You must have clicked to pay & known the cost."
Fully aware of that i am not new to ebay 20 odd years have 2 accounts both 1000 each where 1 in 5 dont give feedback.
Seller accepted paypal, discounts were accepted at ebay checkout stage.
It seems Ebay "The cancellation for this order has been closed because we were notified that you filed a dispute with your payment institution." This was when seller failed to respond within Ebays terms and conditions 4 days.
Seller only responded 3 days later when payment was withdrawn from them. Smell a rat, no reply to above, only responds when payment withdrawn by paypal!
"We have seen that you filled a charge back to your bank entity, we do not know the reason for this as the transaction was smooth. Please cancel the charge back and we will proceed by sending you the full refund.Kind regards, N...... Innov....ns"
Evidence was shown to both ebay and paypal of the checkout cost £270.99 and what was actually charged £287+
*vyolla*
Mentor5 months agoI think your problem started right there, a seller can't charge more than the price showing at eBay checkout. The price is always shown there, then you click to select your payment method which was PayPal in your case. Again, you can see the total amount that you're authorising to pay in PayPal before clicking on the 'pay' button.
It sounds like the discount codes didn't apply correctly in the first place. You can only apply one code at eBay checkout.
Your seller should've cancelled the order if they hadn't shipped it to save any further issues, but I'd be very surprised if PayPal confirmed that this was fraud, because it isn't.
I'm also unclear why you issued a chargeback when you could've simply opened a PayPal item not received claim.
I've no idea why your feedback was removed, I don't know what it said, but at least you've got your refund now.
jhareng
OP4 months agoPrice not shown at Paypal stage, just pay.
Ebay checkout accepted all the codes.
Seller refused to cancel the order less than 5 minutes after paying more than Ebay checkout, the whole point.
Paypal confirmed it was fraudulent providing all the evidence, also to seller and Ebay, hence fast tracked in 3 or 4 days instead of the usual weeks.
Paypal not received, seller didnt send or even ackowledge until they intervened. Ebay did nothing within the 4 days seller had to reply.
*vyolla*
Mentor4 months agoIn Post #7 you mention a chargeback via your bank. This is not a PayPal claim. It makes no sense that PayPal confirmed that anything was fraudulent, they are not allowed to state that.
plpmr
Mentor5 months agoit depends on what you said in the neg.
Also, a you closed the eBay case that might have got the neg removed - as you went to PayPal for a claim your eBay case would be closed.
jhareng
OP4 months ago