Negative feedback removed | Member To Member Support

anelka1blue · 2026-06-09T16:14:57.752000Z

This is very frustrating. I ordered a Samsung phone (item number 127886967049) from a seller with 100% feedback for the buy it now price of £159.99 and paid immediately. The following day, the parcel was marked as dispatched at a Royal Mail drop box, later the same day the phone price increased to £259.99. Needless to say my phone did not arrive, a Royal Mail investigation using CCTV footage of the drop box revealed that no parcel was left at the drop box at the time shown. I tried to contact the seller three times but no reply was received. After 9 days, I raised a case with eBay and requested a replacement phone as the seller still had 5 left. No reply, but within ten minutes eBay had authorised a refund, even though I had requested a replacement item. I left negative feedback highlighting all of these points, within a couple of hours the feedback had been removed, undoubtedly at the sellers request. No explanation was given to me about why, meanwhile this seller is happily going along with his 100% feedback score and may well do the same to other buyers. Is this really how eBay treats it's buyers now. It certainly feels like a two tier system, one for the buyer and one for the seller.

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Negative feedback removed | Member To Member Support | eBay UK