Negative even though Item arrived on time | Member To Member Support

lady.jaynes · 2026-01-03T14:46:18.930000Z

So I sold a “ New Years “ card on Christmas Eve obviously with all the Royal Mail holidays it would encounter some delays nevertheless the expected date of arrival was up until January 3rd 2026 . Imagine my surprise to see some negative feedback from the buyer saying I didn’t provide a good service as his card wasent there on time ! His feedback was dated 2nd January as there was no post New Year’s Day im assuming that’s the day it arrived it was still within the estimated time frame set by eBay and the buyer obviously was aware of this when they ordered . I asked eBay to remove the feedback and thought they would no ! I’m shocked they said you haven’t proof of postage whatever has that got to do with it the buyer distinctly says he has the card in his hand on the 2nd January within allocated time frame it was a day early ! if he wanted it earlier he should have paid for first class ! I’m not impressed with eBay . My cards have such a small margin. I don’t track and I take the risk but when it’s clear the customer has the item and he’s just angry as he didn’t read the delivery date correctly or was willing to pay first class that’s totally unfair as he’s allowed to blame this on me when I Infact did all I was expected to do as a seller .

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Negative even though Item arrived on time | Member To Member Support | eBay UK