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Need to cancel an item but....
Item sold and buyer paid and almost instantly I have booked collection via SD which has marked it as dispatched. Soon after buyer has contacted me saying they made a mistake and wish to cancel. Not really an issue to me so I go into the item on my phone and try to cancel, unsure if I've pressed something by mistake myself but I'm getting the message I can't cancel as I have dispatched it, (collection hasn't occurred yet and I've now cancelled with RM) but I can't cancel the item to generate refund. If I click through a different way I then get the message I can't cancel as a cancelation is already in progress and again seemingly no option to refund. How do I check if the cancellation has gone through and refund generated given I seem two different messages one saying I can't and another saying it's already happening. Any advise?
