Need help: Used my own postage by mistake – can’t add tracking or mark item delivered | Member To Member Support

olukomi_0 · 2026-05-08T20:12:22.546000Z

Hi, I need help updating the delivery status for an item I sold. I accidentally used my own Royal Mail Special Delivery postage instead of the Simple Delivery label. The item was delivered on 5 May and the buyer left positive feedback but the status is still displayed as Despatched. How do I get eBay to to help me update the status to Delivered?

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Need help: Used my own postage by mistake – can’t add tracking or mark item delivered | Member To Member Support | eBay UK