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Need advise as seller not responding
Summary: dhansukh2005 purchased an electric tyre pressure machine with a lifetime warranty on eBay, but the device became faulty and the seller is unresponsive. They reached out to eBay for support but were informed that since the purchase is beyond the 30-day mark, eBay cannot assist directly. Several participants, including papso22, john1297576, *vyolla*, and tommystrezures, suggested consulting Citizens Advice and checking if the warranty is from the seller or manufacturer. dhansukh2005 will review the original packaging and documentation to verify the warranty details.
Can any ebay user advise on following - Last year I purchased buy it now mains chargeable Electric tyre pressure machine which was sold with Lifetime Warranty.
Recently It has become faulty and unusable - Under the terms of lifetime warranty - I have sent the seller 8 messages on different days. Seller has not responded or
replied to me. Spoke to ebay and they said as its more than 30 days - they cannot directly help me and I have to speak with the seller. Seller has not responded so what
can i do next ?Thanks
dhansukh2005
OP1 month agoI understand majority of these units are made in China - warranty is provided by the seller but now you have mentioned - I have the original box with all paperwork so will have a read
tommystrezures
Mentor1 month agoIS it a manufacturers warranty? Have you gone back to them for advice too?
dhansukh2005
OP1 month agoThanks Tommy - will check the original paper work in box to establish - seller in UK Base
*vyolla*
Mentor1 month agoAny warranty offered by any seller anywhere is only ever going to be as good as your ability to enforce it when required and, as you've unfortunately discovered, you can’t.
eBay won't get involved with warranty issues, they have a 30 day Money Back Guarantee/Buyer Protection and you're obviously way past that now.
If your seller is a UK registered business seller you could contact Citizens Advice or one of the online consumer forums to ask about pursuing this via a legal claim.
dhansukh2005
OP1 month agoLocated in: Leicester Commercial Park, United Kingdom yes seller in Based in UK - Will check if warranty is provided by seller or manufacturer
john1297576
Mentor1 month agoConsult Citizens advice. Who gave the warranty, did you buy from a Business Seller, or Private seller. If a private seller warranties are rarely transferable.
dhansukh2005
OP1 month agoHello John - I will check warranty details from the box and paperwork information - Its a UK Co in Leicester who sold the pump
dhansukh2005
OP1 month agoFound the original box ad its paperwork - nothing mentioned about product warranty on the paper just the usage instructions in 6 different languages including in English - When I ask seller any question he has not responded once. He has a UK based shop and selling many other products - If I select alternative product and send him a message via that he does not reply
papso22
Mentor1 month agoDepending on the value it might be worth exploring your options with citizens advice.
Warranties on items sold on ebay are usually worthless as it's so hard to enforce them.
dhansukh2005
OP1 month agoThanks Papos will check the original box and its paper works to see if warranty was sellers or manufacturer