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Navigating Seller Communication Issues on E-Bay
Summary: adr-3541 shared an experience with a suspicious seller message on eBay, suggesting they contact their credit card provider for a refund due to claimed system outages. *vyolla* identified the situation as a scam and referenced a similar case. adr-3541 later received confirmation from eBay of a pending refund, which was processed efficiently. They expressed relief and gratitude for the swift resolution and shared that they received their refund successfully.
After ordering an Item, I got this message. However, it does not look right. Apart from anything else, a credit card provider will not start the 'Chargeback' process until the retailer has been given an opportunity to do it. There is no reason they cannot refund the amount concerned.
I've tried submitting a query with E-Bay but cannot get around their AI bot. Who has more experience and can help?
New message from: ********
Dear Customer,
please be advised of the current situation: Extensive system outages are still occurring on the eBay platform, which have affected the shipping processing function for our shop accounts. Currently, most sellers on the platform are affected by this technical issue.
Please submit a refund request to your bank or credit card provider, citing "Goods not received" as the reason. Once you have completed this dispute resolution process, we will promptly process a full refund for you.
Thank you for your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact us – we will do our best to resolve the issue.
*vyolla*
Mentor3 weeks agoThis is a scam, read this thread from yesterday featuring an identical scenario and seller message and then pop back when you have:
https://community.ebay.co.uk/forum/member-to-member-support-26/topic/at-a-lossscammed-50562/?focus_post=211238
adr-3541
OP3 weeks agoThis is very useful. I have not contacted by card company yet, thank goodness. In the meantime, I have now had an email from Ebay saying that my Refund is on its way! If they have been that efficient, I really am impressed. I will keep an eye out for the funds. Hoping that I have learned a lesson from this, somehow.
*vyolla*
Mentor3 weeks agoThat's amazing, thanks for the update. Great that eBay have acted so quickly. I hope that the other buyer manages to get their refund too.
adr-3541
OP2 weeks agoJust to say, I received my refund on the card Phew! I am impressed.
*vyolla*
Mentor2 weeks agoThanks for the update, that's most useful for any other buyer in the same situation.