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Navigating Return Issues with Online Purchases
Hi everyone,
I recently faced a challenge when trying to return an online purchase. I received a return label with a QR, but it didn't include any tracking information or indicate which postal service to use. When I visited the post office and a evri service, they couldn't recognize the QR code. To make matters more complicated, the seller is currently unavailable due to being on holiday.
Kind regards
8 comments
mcg8492
OP2 weeks agoIs it possible the buyer send fake QR? With no information?
papso22
Mentor2 weeks agoReturn labels provided by ebay through a case are usually RM. You should have received a printed label as well as a QR code.
mcg8492
OP2 weeks agoI’ve been to post office twice and tried scanned nothing. Said it’s not Royal Mail. Been to evri drop off tried scanned 6 time it does not exist. All I got qr no info at all. Said returns packaging slip that it.
tressygirl
Mentor2 weeks agoContact Customer Services explain the issue you've encountered, see what they suggest or if they can send a valid return tracked label.
It's not easy to contact an agent at CS, but go to Help & Contact top left of your eBay homepage, and keep typing in... speak to an agent , it can take quite a few attempts!
Best times are around 8 a.m. on weekdays when there's more chance of Dublin answering.
@mcg8492
mcg8492
OP2 weeks agoOk thank you I will tmw morning. Thanks
papso22
Mentor2 weeks ago · EditedWas the QR code provided through an ebay returns case?
mcg8492
OP2 weeks agoThe qr come from open case and seller accepted returns and come up to print and I can see just QR but I already been to post office and evri nothin .
papso22
Mentor2 weeks agoThen you need to raise this with ebay customer service.