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Mystery Envelopes: The Case of the Empty eBay Package
Summary: siwo_2088 shared an experience about receiving an empty package, possibly as part of a scam where sellers can claim delivery. tressygirl asked for more details to provide help, while john1297576 advised opening a 'Not as Described' case rather than a 'Not Received' one to avoid the seller winning by proving delivery. siwo_2088 admitted to initially opening the wrong type of case and learned from the situation. tobiasd4 suggested closing the current case and opening the correct one to resolve the issue. tommystrezures noted that eBay itself doesn't deliver, prompting further clarification from siwo_2088 about the scam involving tracker manipulation.
Have you ever received an envelope from eBay or another online retailer that was empty or missing items? Sometimes these parcels arrive with just a mysterious code or reference number but no actual contents. How did you handle the situation? Did you reach out to the seller or customer service, and what was the outcome? What steps can community members take to prevent or resolve such issues effectively? Share your experiences and any tips for dealing with these puzzling deliveries. Let's help each other make online shopping a little less mysterious!
tommystrezures
Mentor3 weeks agoOddly eBay don't deliver so no I have never received an envelope from them that was empty etc. A carrier delivers, so AI and yourself need to explain in your own words whats happened before we can help you.
siwo_2088
OP3 weeks agoI’ve been scammed, looked up what receiving an empty package from an eBay seller means ..tracker scamming, I’ve learnt something new ..
tressygirl
Mentor3 weeks agoIs this an AI generated general question, or something that has actually happened to you @siwo_2088 ?
If it is, tell us what you received , what if anything, was the original eBay purchase, and someone may be able to help you further.
siwo_2088
OP3 weeks agoYeah, it was easier to get ai to generate the question .. I was sent an empty package as its probably a scam, as in I received an envelope with nothing in it, it was logged by Royal Mail as received and thus the seller can claim item received if I make a complaint.
john1297576
Mentor3 weeks agoIf you purchased something but only received an empty envelope,
THEN you open a NOT AS DESCRIBED CASE. Seller either just refunds or has to supply a reply paid label.
In these circumstances NEVER open a Not received Case, as seller would win if they proved delivery.
Suggest you read the ebay 30 day money back guarantee.
siwo_2088
OP3 weeks agoThanks, unfortunately i opened a not received case..before i received the empty envelope, so seller can claim I’ve received the item, even though I haven’t ..I’ve learnt a lesson. Thanks for your advice tho👍
tobiasd4
Mentor3 weeks agoThis is only time you can open another case.
Close not received case and open not as described case,escalate on day 4 if not resolved
siwo_2088
OP3 weeks agoThanks, will do