my sales have dried up and Im not getting any make an offer messages coming through.

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my sales have dried up and Im not getting any make an offer coming through. How do you speak to a human to check all the settings on my account are ok ? The online assistant is hopeless and doesnt understand my question

sunich72

350 View listings

Posted 5 months ago·Last reply 5 months ago

6 comments

tobiasd4

Mentor5 months ago

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I agree that business sellers pay fees.

But, it is the law that you are properly registered.

As said, It can put some buyers off buying from you.

jckl1957

·5 months ago

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I would usually expect to sell a few items every week, but last week I sold nothing and this week, I only have a bid on one item.

It is just very quiet on the site at the moment and there is not much spare money about. I would guess because of rising food and fuel prices.

However, as stated, a lot of savvy buyers would look at your items and then look elsewhere.

Because you are trading from a private account, buyers have to pay the buyer protection fee to Ebay and then, if they are not happy with their items, you have a 'no returns' policy.

There are costs to you if you change to a business account, but you would at least be trading legally as you would have to display your details on your listings and accept returns for any reason.

sunich72

OP5 months ago

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Many thanks for all your answers… I used to have a business account but I found I was actually paying more in the business account fees that I was actually making

Sent from Outlook for iOS<>

tobiasd4

Mentor5 months ago

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A lot of sales are slow at the moment.

It doesn't help that you are an unregistered business.

it denies buyers their consumer rights and put buyers off.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

sunich72

OP5 months ago

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Thank you for your answers… I did actually used to have a business account on eBay but I closed it because I was finding I was actually paying more in the Ebay fees per month than I was actually making

Sent from Outlook for iOS<>

tressygirl

Mentor5 months ago

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@sunich72 wrote:
Thank you for your answers… I did actually used to have a business account on eBay but I closed it because I was finding I was actually paying more in the Ebay fees per month than I was actually making

Sent from Outlook for iOS<>

It's truly not a matter do do what's cheaper for you, but to do what is right, that is , if you are selling all Brand new items, this constitutes a Business Account, and there you're giving your buyers the rights they are entitled to.

A Private account the one you are using, is for selling used unwanted items say a garage, wardrobe, attic clear out. Unwanted clothing / household items.

It's easy to change the account you are using, to the correctly registered business account this way....

Go to Account settings in My eBay.
Select Personal information.
Select Edit next to Account type. You may be asked to sign in again.
Select Confirm to upgrade to a Business account.
Specify whether you operate your business as a legal entity or as a sole proprietor and select Continue.
On the following page, enter your business information such as name, contact information, and returns policy. Then select Save.

Probably best to use a PC / laptop for this, and not the app or mobile browser. Chrome seems to work best on eBay.

@sunich72