My postage cost charged BEFORE mark item as dispatched? | Member To Member Support

guddeelz · 2026-04-23T13:47:30.209000Z

So today I had someone buying from me and immediately cancellingI accepted and did not understand why it wasn't processing the refunds with "my funds" since they are pending. come to find I need to add a payment method to cover the postage cost.postage is paid by me (free postage for buyer)how is this possible when I have never bought a label and dispatched?the sequence was, buyer pays, requests cancellation, I accept, I click refund, "add pay method to cover X amount (the postage cost).

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My postage cost charged BEFORE mark item as dispatched? | Member To Member Support | eBay UK