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My order never arrived and back to sender from depot
My parcel never arrived. Parcel was stock in GLS Germany depot then was back to seller. My money never refunded. I lost money and seller don't want to refunded. I have bignoroblem but I have proof screenshots from GLS website tracking of parcel was back to seller in Germany.
4 comments
**peaseblossom**
Mentor11 months agoHave you opened a "not received" case on ebay? If not select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&
and escalate it 3 complete working days later.
naaririel11
OP11 months agoPlease help me with this because paypal did not help me. I have screenshots
from GLS Germany this order back to seller in Germany. Wwhats more the
seller vo firm this order was back nad cancelled. I never refund.
tressygirl
Mentor11 months agoYou will not be able to open a case for item not received until one day after the item's last estimated date for delivery, you may be looking too soon.
If you are not fully refunded within 3 days, you must escalate the case on day 4 or within 30 days from opening the case, and eBay will step in and force the refund.
Do not close the case early for any excuse or promise the seller may give, and do not forget to escalate.
61stephenuk
Mentor11 months agoYou say Paypal didn't help you, did you open a case with Paypal before trying a claim with eBay? If so you wont be able to open an eBay claim.
If you did open the Paypal claim go back to them and appeal showing the proof the item has been returned to seller.